Have Questions?
Frequently Asked Questions
Find answers to common questions about our repair services, service options, and process. If you don’t see your question here, feel free to reach out and we’ll be happy to help.
How do I start a repair request?
To begin, submit a repair request through our website by selecting the service type and providing details about your device. Once we receive your information, we’ll review it and contact you with next steps.
What types of devices do you repair?
We repair mobile phones, laptops, desktops, gaming consoles, and other electronics. We also offer custom PC building and device modification services.
Do you offer on-site repair services?
Yes, on-site repair is available for mobile phones and select electronics. Availability depends on the type of repair and location.
Can I mail in my device for repair?
Yes. We offer mail-in repair services. After submitting a repair request, you’ll receive instructions on how to safely ship your device to us.
Do you offer local drop-off services?
Yes. Local drop-off is available for certain repairs, including PC building and advanced services. Details will be confirmed after your repair request is reviewed.
Is PC building offered on-site?
No. PC building services are handled through local drop-off or mail-in repair only.
How long do repairs take?
Repair timelines vary depending on the device and issue. We’ll provide realistic time estimates after reviewing your repair request.
Do you provide warranties on repairs?
Warranty availability depends on the type of repair performed. Any applicable warranty details will be explained before work begins.
What happens if my device can’t be repaired?
If a repair isn’t feasible, we’ll let you know and discuss alternative options, including electronics recycling when appropriate.
Do you offer electronics recycling?
Yes. We offer responsible electronics recycling for devices that can no longer be repaired or reused.
How will I receive updates about my repair?
We communicate clearly throughout the repair process and will keep you informed as work progresses.
Why do you collect my personal information?
We collect basic contact and service information to communicate with you about your repair and complete the service properly. Your information is handled responsibly.